http://support.apple.com/kb/TA25100?viewlocale=en_US http://www.macosxhints.com/article.php?story=200711291134001 Type the following command as one line and press return: /usr/bin/sudo /usr/sbin/chown -h -R root:admin "/Applications/Microsoft Office 2008" "/Library/Automator" "/Library/Fonts/Microsoft" "/Library/Application Support/Microsoft" "There is a problem with Office database error" before opening word each time, or Excel or any Office app. "Could not change to that Identity -unknown error (-5000) occurred" error and then the program goes to the identity panel and that's it. Entourage crashes.